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Frequently Asked Questions
What are your terms of payment?
We support online fast payment and T/T (Telegraphic Transfer).
Do you test all your chargers before shipping?
Yes. All major components undergo rigorous testing before assembly, and every single charger is fully tested and verified before it is shipped to ensure maximum reliability.
Can I order samples and what is the lead time?
Yes, sample orders are welcome. Generally, it takes 7-10 days for production and an additional 7-10 days for express delivery.
How long does it take to fully charge an electric car?
The charging time depends on the car's battery capacity and its On-Board Charger (OBC) power. To calculate: Hours = Battery (kWh) / Charger Power (or OBC power, whichever is lower). For example, with a 40kWh battery and a 7kW OBC, it takes approximately 5.7 hours.
Is this charger suitable for outdoor use?
Absolutely. This DC EV charger features an IP54 ingress protection rating and is designed to operate in temperatures ranging from -20ºC to +50ºC, making it durable for outdoor environments.
Are you a trading company or a manufacturer?
We are a professional manufacturer specialized in high-quality EV charging solutions.