Frequently Asked Questions
Q: What is the maximum power output of this EV charger?
A: The rated power for this AC charger is 7kW with an input voltage of AC220V±15%.
Q: Can this charger be installed outdoors?
A: Yes, it features an IP55 protection rating and can operate in temperatures ranging from -40°C to +60°C, making it suitable for various environments.
Q: What types of charging interfaces does it support?
A: It supports GB/T20234.1-2015, as well as CCS1, CCS2, and CHAdeMO interfaces.
Q: How do I start the charging process?
A: You can start charging via swiping a card, using the mobile APP (code scanning), scheduling an appointment, or simply using the plug-and-play mode.
Q: What safety features are included?
A: The charger includes multiple safety protocols such as overvoltage, overcurrent, leakage current, and temperature protection.
Q: What are the installation options?
A: It is designed for versatility and can be either wall-mounted or floor-mounted depending on your site requirements.