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Frequently Asked Questions
Q1: Are you a factory or a trading company?
A: We are professional manufacturer with 20 years of R&D and production experience. You are highly welcomed to visit our factory at any time!
Q2: Is customization acceptable?
A: Yes, you can customize the appearance, power, payment method, and more. Our team will tailor the solution to your specific needs.
Q3: What is the warranty policy?
A: We provide a 2-year warranty. During this period, we provide technical support and replacement parts for any quality-related issues.
Q4: Do you test all chargers before shipping?
A: All major components are tested before assembly, and every single charger undergoes full functional testing before being dispatched.
Q5: Is the charging station easy to install?
A: Yes, our stations feature a modular design for fast installation. We also provide comprehensive installation guides and usage training.
Q6: What payment methods do the chargers support?
A: Our chargers support multiple payment options including RFID card swiping, APP-based payments, and QR code scanning.