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Frequently Asked Questions
Q1: Are you a factory or a trading company?
A: We are a professional manufacturer with 30 years of R&D and production experience in the charging industry.
Q2: Do you test all of your chargers before shipping?
A: Yes, all major components are tested before assembly, and each charger undergoes full functional testing before being shipped.
Q3: What is the warranty period for the charging stations?
A: We provide a two-year warranty. During this period, we offer technical support and replacement parts for any quality-related issues.
Q4: Can you produce according to specific samples or drawings?
A: Yes, we can produce based on your samples or technical drawings, including building necessary molds and fixtures.
Q5: What is the protection rating and durability of the charging gun?
A: Our stations feature an IP55 protection rating. The charging gun is designed for a lifetime of ≥10,000 insertion cycles.
Q6: Which charging standards do your products comply with?
A: Our products fully comply with international standards including IEC 61851-1 and IEC 61851-21-2.