Frequently Asked Questions
What is the difference between DC pile and AC pile?
DC pile (fast charging) has high power, large volume, and high cost. The AC pile (slow charging) has low power, small size, and low cost.
Are you a trading company or manufacturer?
We are an original equipment manufacturer.
How long is the delivery time?
It depends on the model and quantity. Generally, it is 15 days if machines are in stock, and up to 30 days for customized orders.
How do you provide after-sales service?
We offer a one-year warranty, free spare parts, and 24-hour online technical support. Engineers are available for free online guidance.
What are your terms of payment?
We accept T/T, Western Union, Money Gram, and Paypal. For amounts under $5000, 100% in advance. For larger amounts, 30% T/T in advance and balance before shipment.
Is the charging pile compatible with all EVs?
Our piles support major standards including CCS1 and CCS2, ensuring compatibility with most electric vehicles in various markets.