💡 Frequently Asked Questions
Q: Are you a factory or a trading company?
A: We are a manufacturer, and you are welcome to visit our production facilities at any time to see our high-power charging solutions.
Q: What types of EV chargers do you provide?
A: We offer wallbox and portable AC chargers (3.5kw-44kw), floor-mounted fast DC charging stations (30kw-480kw), mobile chargers with energy storage (3.5kwh-161kwh), and solar system integration.
Q: Can you handle custom designs and branding?
A: Yes, we provide full OEM/ODM services. We can customize the design and place your logo on the products according to your requirements.
Q: What are the available shipping and trade terms?
A: We support trade terms including EXW, CFR, CIF, DAP, DDU, and DDP. Shipments can be made by air, sea, or express (DHL, TNT, UPS, FEDEX) based on the actual project needs.
Q: What is the warranty policy for your charging stations?
A: We provide a two-year warranty for the hardware, covering replacement costs for failures. Our software comes with a lifetime warranty, supported by remote video technical guidance.
Q: Do your products meet international standards?
A: Yes, our products are sold globally and have passed all relevant certifications required by various governments, ensuring smooth local customs clearance.
Greenvora Charger
