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Frequently Asked Questions
What is the typical delivery time?
Generally, the delivery time is about 30 days after receiving the client's payment.
What kind of after-sales service do you provide?
We provide a 1-year warranty and have a dedicated after-sales service team available 24/7 online to assist you at any time.
Are the products tested before shipping?
Yes, our production engineering team conducts rigorous testing on all goods once production is finished.
What are the accepted payment methods?
Our standard terms are a 50% deposit with the full balance payment required before shipment.
Can I use external cards or apps at these charging stations?
The RFID card and app must identify our specific charger. We provide 2 free RFID cards with each charger unit.
Is there guidance available for installation?
Yes, we provide an installation guide video. The process is straightforward for anyone with basic electrical safety knowledge, and we are available online for support.