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Frequently Asked Questions
Q1. Are you a factory or trading company?
A: We are a professional manufacturer of new and sustainable energy applications for over 18 years.
Q2. What is the warranty policy?
A: 12 months. During this period, we provide technical support and replace parts for free; customers handle the delivery.
Q3. What are your terms of payment?
A: T/T 50% as deposit, and 50% before delivery. We will provide photos of the products and packages before final payment.
Q4. How long is the delivery time?
A: Generally, it takes 3 to 7 working days after receiving advance payment, depending on the items and order quantity.
Q5. Do you test all goods before delivery?
A: Yes, we perform 100% testing on all products before they are dispatched.
Q6. What is the difference between Movable and Wallbox Chargers?
A: Wallbox chargers have an IP54 protection level (outdoor use), while Movable chargers are IP43, meaning they should not be used outdoors on rainy days.