Frequently Asked Questions
Are you a factory or trading company?
We are a professional manufacturer of new and sustainable energy applications for over 18 years.
What is the warranty period?
The warranty is 12 months. During this period, we provide technical support and replace parts for free.
What are your terms of payment?
T/T 50% as deposit, and 50% before delivery. We'll show you the photos of the products and packages before you pay the balance.
How about your delivery time?
Generally, it will take 3 to 7 working days after receiving your advance payment, depending on the items and order quantity.
Do you test all your goods before delivery?
Yes, we perform 100% testing on all products before they are dispatched.
What's the difference between a Movable Charger and a Wallbox Charger?
Beyond appearance, the protection levels differ. A Wallbox charger is typically IP54 for outdoor use, while the Movable Charger in certain configurations is IP43, meaning rainy weather use outdoors should be avoided without additional cover.